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FAQ
How can I buy the bundles?
Click the add bundle button on the product page, then checkout. The code will automatically be applied.
Does the accessories ship together with the order? When can I expect to receive it?
No, the gift will be shipped separately. Generally, you can expect to receive the gifts in 3-5 business days. The delivery time might be extended to 7-14 business days if orders pile up, so order as soon as possible!
I forget to order the accessories with the order. How can I fix it?
Not to worry. Please contact our customer service via support@tosotdirect.com. We will help you fix the issue.
What is the return window?
Our return window is 15 days upon delivery of the item. You can reach us at support@tosotdirect.com with any questions regarding returns.
If I cancel my order where I used a gift card as the payment, how do I get a refund?
The credit will be back to your original gift card.
Can I use a gift card with the discount?
Yes, you can.
Terms of use
Please Note that all discounts can not be combined with each other. For order cancellation, reach out to support@tosotdirect.com in 24 hours.
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